Privacy & Terms

What is Privacy & Terms?

From 25 May 2018, the new EU legislation will enter in force. This is why Appinux has created a page describing the privacy & terms of our products. In Appinux, we strive to provide the highest level of security, as well as high transparency for our users. In Appinux, we believe that cooperation is the future. Is there anything in the following page(s) that does not make sense, require elaboration, or you would like to know more about, do not hesitate to contact us.

The new EU legislation is called the General Data Protection Regulation (hereinafter referred to as GDPR) and aims to protect the data we (the private person) produce. In short, the EU has decided that as a user / customer, you should know exactly what your data is being used for. For example, social media should tell their users that the company uses their personal data to present specific advertisements, for example, for women in the age group 18-24, who live in Copenhagen. With GDPR, all companies must now clearly describe what data is being used for and how the data is protected according to the current terms. You can read more about the EU regulation yourself in the following link:

General Data Protection Regulation (GDPR)

Denmark EU

For citizens and employees at the Appinux-platform:

Are you curious about how Appinux use the data on the Appinux platform, you can read more about this by following one of the four links below. Here, our policies will be described in higher detail.

However, we note that Appinux initially has nothing to do with the production of data on the Appinux platform. Therefore, the descriptions of our privacy & terms on the following pages will be directed against those sites where Appinux is actually responsible for the production of data. Hence, we present the most common questions and answers right here:

Does Appinux sell information from the platform: Sale of information does not happen at any point. The appinux platform is a platform whose sole purpose is to create a better cooperation between the healthcare sector and the individual citizen.

Does Appinux use Cookies: Appinux used cookies for selecting the right language, as well as remembering the settings of the camera and microfone for videomeetings. We do not use cookies to intercept data.

Does Appinux process the data: The data produced on the Appinux platform itself – either by the citizen itself, the healthcare staff, or in collaboration between the two – will not be processed by Appinux.

How is data stored: The data produced on the Appinux-platform is stored at highly secure data centers in Denmark that comply with the strictest requirements, laws, and certifications.

Can Appinux see the data? Appinux is only allowed to see data in case of a problem, and with a written or oral permission from the citizen or employee. Appinux facilitate the platform, but has nothing to do with the data, and therefore have no purpose to look in the database. Furthermore it is illegal to look at personnal data without permission.

Concerns about wrong data: If you are a citizen and are worried about what data is on your user, please contact your therapist, not Appinux.

For Super users and Admins on other connected sites:

The sites where Appinux stores data about our users are sites that are either intended for support, development forums, or platforms for development with programmers.

On these sites, Appinux is responsible for data, for the preservation of copyrighted documents, as well as storage and archiving of these. Thus, the four links at the bottom will mainly describe how we handle the type of data that is produced on the following sites:

Gitlab: is where Appinux manages its versions, where programmers can discuss and develop. Here are no personal data about our customers, as customers do not have access to this site. It is only used internally by Appinux.

RedMine: is the customers support site. Here, cases of wishes for future releases can be created, as well as issues to be solved. Here, Appinux saves data about which users are on the site so we know where to fix the problem. Customers can post issues themselves, but we encourage these issues not to contain sensitive data, such as a personal ID number and the likes. Data from this is stored forever as it can be used to understand what decisions have been made in the past and why.

Community: is a forum for the super users of our customers. Here you can exchange ideas, wishes and knowledge about how to handle the implementation of new IT. Here, Appinux also stores data about users.

You can read more about exactly what data we collect and store in the links below.


In Appinux, we believe that GDPR legislation is highly relevant to ensuring that data is not being misused. Therefore, we have tried to write our policy in a way that is transparent to the ordinary citizen. Therefore, on some of the following pages there will be a legal explanation of what we are doing, and then a description that should be more at eye level. Although GDPR now makes it mandatory for Appinux to describe our terms and conditions and our data protection, we note that we in Appinux have always sought the protection of sensitive data as well as the secure storage of these. Our terms have not changed in connection with this new legislation, but have now been made more clear.

It is important for Appinux to point out that we as a company treat two types of data. The first type of data is the personally sensitive data contained on the Appinux platform, which is where citizens and health professionals can collaborate. If that’s the one you’re interested in, read more about it in the left column above (on mobile, the first paragraph). The other type of data Appinux treats is the data generated on our support sites, our community, and on Gitlab. It is this type of data that will be described most on the following pages, as it is Appinux that is responsible for the data prduced there. Below are four links to our pages about respectively;


Brugeraftalen er en beskrivelse af de vilkår som du godkender, når du bruger en af vores produkter.


Privatlivspolitikken er en beskrivelse af, hvordan vi håndterer dine private data, samt hvordan vi beskytte dem.


Cookiespolitik er en beskrivelse af, hvilke cookies vi bruger, og hvordan vi bruger dem til at forbedre brugeroplevelsen.


Er en beskrivelse af, hvordan vi sikrer dine rettigheder, og hvordan Appinux håndterer ophavsretten.

Application permissions

This last paragraph shows the permissions needed when using the Appinux app. On iOS there is only one app, which is why there are fewer permissions. On both the Android and the iOS xamarin app (the one that has a heart as a logo) you need to allow these permissions. This puts you in charge, but you cannot expect a videocall to work, if the app is not allowed to use the camera.

The other app on Android called “Skærmbesøg” is developed only for video, and therefor the users does not need to allow these permissions. This ensures easier access for elderly people. But this also means that we have forced the app to allow some permissions. To ensure that youa as a user know what these permissions are, we have listed them all beneath.

For Android users:

We need the following permissions to make the app work on Android:

1. Using the Internet
We need these permissions for using the Internet connection:
uses-permission android:name=”android.permission.INTERNET”
uses-permission android:name=”android.permission.ACCESS_NETWORK_STATE”
uses-permission android:name=”android.permission.ACCESS_WIFI_STATE”
uses-permission android:name=”android.permission.CHANGE_WIFI_STATE”

2. Microphone and Camera
We are using these to make sure that the app can take pictures and show a video feed during video calls.
uses-permission android:name=”android.permission.WRITE_EXTERNAL_STORAGE”
uses-permission android:name=”android.permission.READ_EXTERNAL_STORAGE”
uses-permission android:name=”android.permission.RECORD_AUDIO”
uses-permission android:name=”android.permission.CAMERA”
uses-permission android:name=”android.permission.MODIFY_AUDIO_SETTINGS”

We also need these features for using the camera:
uses-feature android:name=””android:required=”true”
uses-feature android:name=””android:required=”true”

3. Bluetooth
We are using this to connect to bluetooth devices.
uses-permission android:name=”android.permission.ACCESS_COARSE_LOCATION”
uses-permission android:name=”android.permission.ACCESS_FINE_LOCATION”
uses-permission android:name=”android.permission.ACCESS_LOCATION_EXTRA_COMMANDS”
uses-permission android:name=”android.permission.BLUETOOTH”
uses-permission android:name=”android.permission.BLUETOOTH_ADMIN”

4. Phone state:
We are using it to check on which device the app runs and confirm its status.
uses-permission android:name=”android.permission.READ_PHONE_STATE”

5. Push notifications:
It is being used when app is a getting new message or video call.
uses-permission android:name=”android.permission.DEVICE_POWER”
uses-permission android:name=”android.permission.VIBRATE”
uses-permission android:name=”android.permission.WAKE_LOCK”
uses-permission android:name=””
uses-permission android:name=””android:protectionLevel=”signature”
uses-permission android:name=””

6. Downloading files:
We are using this to make sure that the app is allowed to download
uses-permission android:name=”android.permission.ACCESS_DOWNLOAD_MANAGER”

7. Uninstall old app:
We are using this to make sure that all old data is deleted.
uses-permission android:name=”android.permission.INSTALL_PACKAGES”
uses-permission android:name=”android.permission.DELETE_PACKAGES”

8. Reading device log:
We are using it to check what happened if the app crashes or the users experiences any error.
uses-permission android:name=”android.permission.READ_LOGS”

For iOS users:

We need the following permissions to make the app work on iOS:

1. Camera:
We need to allow the camera to take pictures and to be turned on during video calls.

2. Microphone:
We need to allow the microphone when taking videos and to be turned on during video calls.

3. Bluetooth:
We need to allow the bluetooth to be turned on when receiving information from connected devices.

4. Location:
We need to allow the location permission to find nearby bluetooth devices when connecting to them. We do not use the location for anything else.